Frequently Asked Questions
Quick answers to common questions about our tours.

What types of tours do you offer?

We offer a variety of small-group and private tours in the Hawke’s Bay / New Zealand region, including one-day farm experiences, wine & food tours, Art Deco & distillery tours, and bespoke/custom tours.

What size are your tour groups?

Our tours are designed to be small and private, so you’ll get a more personalised, relaxed experience — we avoid big “bus tour” groups so you can savour the local feel.

Can you tailor a tour to our needs?

Yes – we offer “Create Your Own Tour” or private tour/transfer services, so you can pick destinations, duration, activities to match your group’s interests.

What is included in the tour price?

Tour inclusions depend on the specific tour you book. Generally, you’ll have the transportation, guiding by local hosts, selected activities/experiences and sometimes lunch/snacks. (For exact details please check the tour page for inclusions/exclusions.)

Do you cater for special dietary requirements?

Yes, to an extent. Since our tours may visit rural settings or small venues, if you have specific dietary needs (vegetarian, vegan, gluten-free, allergies) please let us know ahead of time so we can plan accordingly.

Where are your tours based and how do we meet you?

We operate in Hawke’s Bay (NZ’s North Island) and meet guests at agreed pick-up locations. For private tours/transfers we can arrange pick-up from your accommodation. For more info: contact us.

What is your cancellation policy?

Please check the specific tour’s terms & conditions for cancellation details (for example minimum numbers, rescheduling, refunds). Contact us directly if you need to cancel or amend your booking.

Do you provide transportation to and from wedding venues in Hawke’s Bay?

Yes,  Mates Travel offers reliable and comfortable transportation to and from wedding venues across Hawke’s Bay. We can arrange guest shuttles, bridal party transport, and private transfers for weddings throughout Napier, Hastings, Havelock North, and surrounding areas. Our flexible transport options are designed to help guests travel safely and comfortably between accommodation, ceremony, and reception venues.

Do you offer tailor made tours in Napier?

Absolutely. We specialise in tailor made tours in Napier and throughout Hawke’s Bay, allowing guests to create personalised experiences based on their interests. Whether you’re looking for wine tasting, cultural experiences, sightseeing, food tours, outdoor adventures or private transfers, we can customise an itinerary to suit couples, families, small groups or luxury travellers.

Do you offer transport and tours for work functions or corporate events?

Yes, we love putting together work functions, team days and end-of-year celebrations for groups across Hawke's Bay. Whether it's just transport to and from your venue, or a full day built around a wine tour, our Art Deco & Gin Distillery Tour, or something a bit different, we've got you sorted. Tell us what the team's after and we'll put together a day to match.

Are your Napier day tours suitable for cruise ship passengers?

Yes, many of our Napier day tours are designed specifically for cruise ship visitors. We offer flexible scheduling around cruise arrival and departure times, ensuring guests have a relaxed and enjoyable experience while returning to the ship on time. Our local guides help visitors experience the best of Hawke’s Bay in a single day, including wineries, sightseeing attractions, cultural experiences and scenic highlights.