Frequently Asked Questions
Quick answers to common questions about our tours.

What types of tours do you offer?

We offer a variety of small-group and private tours in the Hawke’s Bay / New Zealand region, including one-day farm experiences, wine & food tours, Art Deco & distillery tours, and bespoke/custom tours.

What size are your tour groups?

Our tours are designed to be small and private, so you’ll get a more personalised, relaxed experience — we avoid big “bus tour” groups so you can savour the local feel.

Can you tailor a tour to our needs?

Yes – we offer “Create Your Own Tour” or private tour/transfer services, so you can pick destinations, duration, activities to match your group’s interests.

What is included in the tour price?

Tour inclusions depend on the specific tour you book. Generally, you’ll have the transportation, guiding by local hosts, selected activities/experiences and sometimes lunch/snacks. (For exact details please check the tour page for inclusions/exclusions.)

Do you cater for special dietary requirements?

Yes, to an extent. Since our tours may visit rural settings or small venues, if you have specific dietary needs (vegetarian, vegan, gluten-free, allergies) please let us know ahead of time so we can plan accordingly.

Where are your tours based and how do we meet you?

We operate in Hawke’s Bay (NZ’s North Island) and meet guests at agreed pick-up locations. For private tours/transfers we can arrange pick-up from your accommodation. For more info: contact us.

What is your cancellation policy?

Please check the specific tour’s terms & conditions for cancellation details (for example minimum numbers, rescheduling, refunds). Contact us directly if you need to cancel or amend your booking.